Regional Language Quality Manager

NEG

Description

CLS Communication Asia Pacific Pte Ltd

CLS Communication (CLS) is an expanding integrated language service provider for multilingual communications in the fields of finance, insurance, legal and life sciences. We specialize in the creation, translation and management of multilingual content. With 19 offices in 10 countries, CLS employs over 650 language specialists – translators, terminologists and language technology experts, who work with a network of over 2000 external translators, copywriters and DTP experts.
Regional Language Quality Manager
The area: Translation Support in the Asia Pacific Region

The CLS Asia Pacific language operations team, based in Shanghai, Hong Kong and Singapore, consists of in-house translators and copywriters. Translating mainly from English into Chinese (ZHsi, ZHhk, ZHtw) or from Chinese into English, the team primarily handles specialized documents for the financial, legal, and insurance industries. Our linguists interact on a daily basis with our Project Management Team and our Language Operations Manager. They work to tight deadlines and closely collaborate with our large network of external translators and copywriters.

The role: Regional Language Quality Manager

As the Regional Language Quality Manager (based in either Singapore, Hong Kong, or Shanghai), you will be responsible for maintaining and improving the quality and consistency of our linguistic services in the Asia Pacific region. You will report to the CLS APAC CEO and work in conjunction with the Language Operations Manager, our in-house translation team, and our Project Management team on a variety of quality issues and initiatives. Furthermore, you will join members of our sales team in client calls and meetings to better understand our clients’ needs and expectations.

Responsibilities
Hands-on translation as the Lead Translator for multiple clients, building an understanding of CLS processes and roles
QA and spot-checking of translation quality across clients
Identify, develop and implement new initiatives and processes for enhancing quality
Personalized coaching of translators, both in-house and external
In charge of systematic follow-up on client feedback
Draft style guides, glossaries and other reference material
Requirements
University Degree in Translation (Chinese/English) or Linguistics or
Proven track record in the translation industry (freelance / in-house)
Demonstrated familiarity with the financial markets and financial terminology (China focus)
Native speaker of English
Near-native speaker of Putonghua, oral and written
Teaching and/or management experience with good interpersonal and communications skills
Experience with SDL Trados a plus
Passion for proper English grammar, syntax, and style
If you are interested and believe that you fulfill these criteria, please send your application, curriculum vitae and references, to recruit.apac@cls-communication.com. Please indicate “Application for Regional Language Quality Manager” in the subject title.
Only short listed applicants will be notified.